Appointment Confirmation & Cancellation/Missed Appointments

A deposit equal to 25% of the estimate is required within seven days of scheduling your appointment. If the deposit is not received, the appointment will be cancelled. Keepin’ It Real Organized will re-confirm your appointment time with you 24-hours prior to your scheduled organization session. Full payment is due within fourteen days of delivery of the final invoice.

Cancellations received with less than 72 hours’ notice risk the loss of your deposit, if the appointment cannot be re-scheduled within two weeks. Emergencies will be taken on a case-by-case basis. Cancellations less than 12 hours prior to the scheduled appointment forfeit the entire deposit.

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Acceptance of Services

Keepin’ It Real Organized will provide the client with a quote for hourly services or a flat rate fee (depending on package chosen) along with a PDF of these terms of service. We require a minimum of 50% of the estimate of services for all clients. Payment of the deposit indicates an acceptance of our pricing, policies and terms of service. Price negotiations after services are rendered are not accepted. 

Once the contract has been executed, the start time will be agreed upon by both parties. Please make sure your “pre-work” is completed prior to our arrival (if applicable). We will start on time and ask that you are ready when we arrive.

Process Ownership

The Client maintains process ownership regarding the purging, sorting, and organizing of items.  Keepin’ It Real Organized recognizes items as the sole property of the Client, and though efforts will be made to help purge when needed, the final decision on such matters belongs to the Client. This is hands-on organizing and Keepin’ It Real Organized will not remove items for discarding and donating without your permission.

Supplies & Shopping Assistance

For in-person organizing packages, Keepin’ It Real Organized will either make suggestions about what supplies should be purchased and the Client will do the shopping OR shop and purchase the supplies, and then bring them to the organizing session.

Project Outcomes

Project outcomes depend on the Client's willingness to purge and donate when needed, and to properly organize and maintain items.  Long-term maintenance of organization hinges on the Client's commitment to maintaining the order, and quantity of items in the space. We offer maintenance programs.

Follow-Up

The Client has two business days to express that something was not completed to their satisfaction. It is recommended that the Client share their ideas throughout the process to help our team understand their preferences. It is the Client’s responsibility to schedule their post-organizing 30-minute check-in on Keepin’ It Real Organized’s website.

Fees & Payments

Keepin’ It Real Organized will decide independently and communicate to the Client in advance any additional fees and expenses. We will charge fees and expenses which we deem reasonable, legitimate, and commensurate with our experience, the services we deliver, and the responsibility we accept.

Keepin’ It Real Organized reserves the right to charge different rates for working in any conditions we deem dangerous or hazardous based on the situation (such as outdoor or garage jobs).

Our preferred method of payment is Zelle, ApplePay, or Venmo. We also accept credit cards (Visa, Mastercard, Discover, American Express) but there will be an additional fee for all payments made via credit card. All credit card payments are processed via a 3rd party to insure the protection of your data. We require a deposit that is equal to 50% of the estimate within seven days of confirming your appointment. Full payment is due within seven days of final invoice.

Travel Time

Keepin’ It Real Organized will travel within 30-miles from the city center of Atlanta, GA. Any additional travel time, up to four hours, is billed at $40 per hour. Travel over four hours will require a separate travel fee and expenses. Travel estimates will be provided in advance.

All sales are final.

Safety and Personal Liability of the Client

Keepin’ It Real Organized is fully insured via a General Liability policy. We ask that you remove any items before our organizing session that may be breakable and/or may present a hazard to our employees.  We practice safety-first take great care in your home for your safety, the protection of your belonging and for our own safety. 

Please remove any firearms from the area where we are working prior to our appointment. We will not handle any firearms or weapons of any kind and will leave the home while these items are removed from any working area. 

Please secure all pets while we are working. Keepin’ It Real Organized will move throughout the home while completing the job and we are not responsible if your pets leave the home while we are working.

Children under the age of 18 should not be in the area where we are working and handling large and heavy items for their safety and the safety of our organizers. The only exception to this rule is when we are working on the child’s space and the parent MUST be present the entire time. 

Disruption of Services

Keepin’ It Real Organized reserves the right to terminate the contract if the Client repeatedly cancels/changes appointments or engages in disruptive, threatening, or violent behavior. Disruptive behavior is defined as hindering our ability to carry out their professional duties and may include (but is not limited to) yelling, verbal abuse, and refusing reasonable requests. Threatening behavior is defined as physical actions short of contact, general oral or written threats to people or property, and implicit threats. Violent behavior is defined as physical assault directed at people or property. Determination is at the sole discretion of Keepin’ It Real Organized. If it is determined that client has engaged in disruptive behavior and the contract is terminated, the client will forfeit their deposit.

Confidentiality

The Client recognizes that entering into this contract with Keepin’ It Real Organized means that we may be in contact with personal items and information. Keepin’ It Real Organized agrees not to divulge any information and to maintain the highest standards of confidentiality and respect for the Client’s possessions and home.

Photo Release

Keepin’ It Real Organized takes before and after photos of all projects. Client will be asked to release all rights to before and after photos to be used in Keepin’ It Real Organized publications, including but not limited to the website, social media, and marketing material.  The client agrees that photos may also be used provided that Client’s name is not linked to the photos in any way.

Referrals

Referrals are an important part of the success of Keepin’ It Real Organized. If the Client refers someone to us who becomes a new client, the existing Client will receive ONE HOUR of organizing services FREE.

Clients are responsible to pay for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project. Receipts for funds spent on Client's behalf will be included with the final invoice to be paid.